Last Updated: December 16, 2025
Our Commitment
At Sticky Beehive, we stand behind the quality of our products. If you’re not satisfied with your purchase, we’re here to help.
Return Eligibility
Products Eligible for Return
You may return products within 14 days of delivery if:
- The product is defective or damaged
- You received the wrong item
- The product has a manufacturing defect
Products NOT Eligible for Return
The following items cannot be returned unless defective:
- Custom or personalized stickers
- Products that have been applied/used
- Sale or clearance items (unless defective)
- Digital products or downloadable content
Return Process
How to Initiate a Return
- Contact us within 14 days of receiving your order
- Email: [email protected]
- Subject line: “Return Request – Order #[Your Order Number]”
- Provide the following information:
- Order number
- Product name(s)
- Reason for return
- Photos (if product is defective or damaged)
- Wait for approval
- We will review your request within 2 business days
- You will receive return instructions via email
- Ship the product back
- Pack the item securely in its original packaging (if possible)
- Include a copy of your order confirmation
- Use a trackable shipping method
- Ship to the address provided in our return authorization email
Return Shipping Costs
- Defective or incorrect items: We cover return shipping
- Change of mind or other reasons: Customer is responsible for return shipping costs
Refund Process
Processing Time
- Refunds are processed within 5-7 business days after we receive and inspect the returned item
- You will receive an email confirmation once your refund is processed
Refund Method
- Refunds are issued to the original payment method used for purchase
- If you paid by credit card, please allow 5-10 business days for the refund to appear on your statement
- If you paid by PayPal or another method, refunds typically appear within 3-5 business days
Refund Amount
- Full refund: For defective, damaged, or incorrect items (including original shipping costs)
- Partial refund: Product price only (original shipping costs not included) for non-defect returns
- Store credit option: We’re happy to offer store credit instead of a refund if you prefer
Damaged or Defective Items
What to Do
If you receive a damaged or defective product:
- Do not apply or use the product
- Take clear photos of the damage/defect and packaging
- Contact us within 48 hours of delivery at [email protected]
- Include:
- Order number
- Photos of the damaged/defective item
- Photos of the packaging (if damaged in shipping)
- Description of the issue
Our Response
- We will review your claim within 24 hours
- We will offer a replacement or full refund (your choice)
- For replacements, we cover all shipping costs
- No need to return defective items unless we specifically request it
Wrong Item Received
If you receive the wrong item:
- Contact us immediately at [email protected]
- We will arrange for the correct item to be sent at no cost to you
- We will provide a prepaid return label for the incorrect item
- You will receive the correct item within 5-7 business days
Exchanges
We do not offer direct exchanges at this time. If you’d like a different product:
- Return your original item following our return process
- Place a new order for the desired product
- For defective items, we’ll provide a discount code for your new order
Order Cancellations
Before Shipping
- You may cancel your order within 2 hours of placement for a full refund
- Contact us immediately at [email protected] with your order number
- Subject line: “Cancel Order – Order #[Your Order Number]”
After Shipping
- Once an order has shipped, it cannot be cancelled
- You may refuse delivery or follow our return process once received
Non-Refundable Items
The following are non-refundable:
- Shipping costs (unless the product is defective or we made an error)
- Gift cards or store credit
- Downloaded digital products
Restocking Fee
We do not charge restocking fees for any returns.
Quality Guarantee
All our stickers are:
- Made with premium waterproof vinyl
- UV protected for outdoor durability
- Dishwasher safe
- Backed by our quality guarantee
If your stickers don’t meet these standards, contact us for a full refund or replacement.
Contact Us
For any questions about returns or refunds:
Sticky Beehive
We respond to all inquiries within 24 hours during business days (Monday-Friday).
Important Note: This policy applies to purchases made directly from stickybeehive.com. If you purchased from a third-party retailer, please contact them directly for their return policy.